Privacy Policy

Star Health Medical Centre (Star Health', 'we', 'our', or 'us') is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website https://starhealth.sa/ or interact with our services.

By using our website, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We collect information to provide safe, efficient, and personalized healthcare services.

a. Personal Information

We may collect personal details that you voluntarily provide, including but not limited to:

Full name
Phone number
Email address
Date of birth
Address
Appointment details
Medical or health-related information you choose to share
Any information submitted through forms on the website

This information is typically collected when you:

Book an appointment
Submit a contact or enquiry form
Communicate with us via email or phone
Access patient-related services online

b. Automatically Collected Information

When you visit our website, certain information may be collected automatically, such as:

IP address
Browser type and device information
Operating system
Pages visited and time spent on the website
Referring to website links

This data helps us understand how visitors use our website and improve user experience.

2. How We Use Your Information

We use your information responsibly and only for legitimate purposes, including:

Providing medical and healthcare services
Managing appointments and patient communication
Responding to inquiries and requests
Improving our website and service quality
Ensuring patient safety and operational efficiency
Sending important updates or service-related information
Complying with legal and regulatory requirements

We do not use your personal data for unrelated purposes without your consent.

3. Cookies and Website Technologies

Our website uses cookies and similar technologies to enhance your browsing experience.

Cookies help us:

Improve website functionality
Understand visitor behavior
Remember user preferences
Optimize performance and content

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain features of the website.

4. Sharing and Disclosure of Information

We respect your privacy and do not sell or rent your personal information.

Your data may be shared only when necessary, including with:

Authorized healthcare professionals involved in your care
Trusted service providers supporting our website and systems
Regulatory or legal authorities, if required by law
Third parties, only with your explicit consent

All third parties are required to handle your information securely and confidentially.

5. Data Security

We take data protection seriously and implement appropriate security measures to safeguard your information, including:

Secure servers and encrypted data storage
Restricted access to authorized personnel only
Regular system monitoring and updates

While we take all reasonable steps to protect your data, no online system is completely secure, and we cannot guarantee absolute security.

6. Third-Party Links

Our website may contain links to third-party websites for additional information or services. Star Health Medical Centre is not responsible for the privacy practices or content of external websites. We encourage users to review the privacy policies of any third-party sites they visit.

7. Children's Privacy

Our services and website are not intended for children under the age of 16. We do not knowingly collect personal information from minors. If such information is identified, it will be promptly removed from our records.

8. Your Privacy Rights

We take data protection seriously and implement appropriate security measures to safeguard your information, including:

Secure servers and encrypted data storage
Restricted access to authorized personnel only
Regular system monitoring and updates

While we take all reasonable steps to protect your data, no online system is completely secure, and we cannot guarantee absolute security.

9. Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised 'Last Updated' date. We encourage you to review this policy regularly.